Support

Need help? No problem. Get in touch with Themetry’s friendly support team.

Before reaching out, be sure to look through our documentation articles to see if your issue has already been addressed.

Also, please familiarize yourself with our support policy.

Okay, still need support? No problem.

Where did you buy your theme?

Themetry sells themes through a few different outlets. How you reach out to Themetry Support will depend on where you purchased it.

I purchased on your website, or on StudioPress

Please email [email protected] to open a ticket.

You may also send your pre-sales questions to that email address as well.

I purchased on WordPress.com, or through Jetpack

Please post a topic in one the following WordPress.com Premium Theme Support forums, depending on which theme you need help with:

The above-linked forums are only for WordPress.com/Jetpack users.

If you didn’t buy your Themetry theme through WordPress.com or Jetpack, you will not have the ability to post a topic in the relevant forum.

WordPress.com set them up in such a way to only allow posting from verified customers.

When can I expect a response?

If you are:

  • Prospective customer with a pre-sales question
  • An existing customer with a support request

Expect a response within one business day.

For other inquiries, feel free to reach out via Facebook message or tweet instead.