Before reaching out, be sure to look through our documentation articles to see if your issue has already been addressed.
Also, please familiarize yourself with our support policy.
Okay, still need support? No problem.
Where did you buy your theme?
Themetry sells themes through a few different outlets. How you reach out to Themetry Support will depend on where you purchased it.
I purchased on your website, or on StudioPress
Please email [email protected] to open a ticket.
You may also send your pre-sales questions to that email address as well.
I purchased on WordPress.com, or through Jetpack
Please post a topic in one the following WordPress.com Premium Theme Support forums, depending on which theme you need help with:
- Adaline support forum
- Bari support forum
- Novara support forum
- Owari support forum
- Spatial support forum
- Vivaro support forum
The above-linked forums are only for WordPress.com/Jetpack users.
If you didn’t buy your Themetry theme through WordPress.com or Jetpack, you will not have the ability to post a topic in the relevant forum.
WordPress.com set them up in such a way to only allow posting from verified customers.
When can I expect a response?
If you are:
- Prospective customer with a pre-sales question
- An existing customer with a support request
Expect a response within one business day.